Frequently asked questions (FAQ)

Buying

  • No, actually, buying bitcoins with vouchers make it easier and gives you a lot of flexibility. Please also have a look at our blog post about the topic.

  • We ship to all countries globally. Please note however that you will need to make the payment to our bank account in Europe, which may be difficult, time consuming, and/or costly depending on your location.

  • To sell you larger quantities, we need to verify your identity (KYC, "Know Your Customer" check) in order to comply with Anti-Money-Laundering (AML) regulations. Please contact us at support@bit4coin.net and we will find a solution!

  • We are considering expanding into other currencies. Please contact us at feedback@bit4coin.net with any suggestions, or at partner@bit4coin.net if you are interested in becoming a partner in a certain geography!

  • We currently offer bank transfers and Online Bank Transfer (OBT). Bank transfers in the Eurozone (sepa) are typically free for customers. International bank transfers may incur higher charges. Online Bank Transfer works similar to sofort banking, and enables you to complete your payment fast and securely. Due to the irreversibility of bitcoin payments, we cannot offer any payment methods which allow for chargebacks, as this would expose us to fraud risk. We will periodically review the situation and announce if we can add other payment options.

  • For sepa payments, it should take 1-2 business days for the money to reach our account. International transfers may take longer depending on the location. For Online Bank Transfer (OBT) payments, we will need to wait until we receive the money in our account, as some banks do not process payments to bitcoin companies. Typically, this should take 1-2 business days.

  • Yes, the pricing for both products differs because of the different cost structure involved. Please refer to Pricing for details.

Digital voucher codes

  • Purchasing digital voucher codes is very simple: You purchase your desired amount, and select your preferred payment method. After we receive the payment, we will send you a voucher code to your mobile phone. Whenever you are ready to redeem, you can enter the code at Redeem, and will receive your bitcoins!

  • Digital voucher codes are a lot faster, as you will receive the code instantly to your mobile phone after we have received your payment, and you do not need to wait for the gift cards to reach you by postal mail. Also, digital vouchers are cheaper than gift cards - please refer to Pricing for details. And voucher codes provide you ultimate flexibility when to redeem to get the best exchange rate!

  • Have you received the email with the payment confirmation and invoice? We can only send you the invoice and SMS once we have received your email. If you have received the email, but not the SMS with the code, please contact us at support@bit4coin.net.

Physical gift cards

  • The vouchers are typical plastic cards, similar in size and shape to credit cards.

  • As we ship the vouchers from the Netherlands, it should take max. 2-7 days in Europe for you to receive your items after payment. Shipping to other countries may take longer.

  • Your money is safe – we ship all vouchers in an inactive state to prevent any damage from vouchers getting lost or stolen. Once you receive the vouchers in the mail, you will need to activate them by clicking on a button in the shipping confirmation e-mail. If vouchers get lost, we can invalidate them and issue new ones. Please contact us at support@bit4coin.net if you have any trouble receiving or activating your vouchers - we will make sure everything works out!

  • Don't worry, the money is safe – we ship all vouchers in an inactive state. Please contact us at support@bit4coin.net with your invoice number and we will review your order.

  • We currently do not offer gift wrapping. However, we plan to offer this service in the future.

  • Unfortunately, similar to other gift vouchers, we can neither offer returns nor refunds for cash. Why would you want cash anyways when you can have bitcoin? :-)

  • We do not yet offer bit4coin vouchers in stores. This is something we are planning for in the future. Please contact us at partner@bit4coin.net if you are interested to sell our vouchers in retail locations!

Redemption

  • Have you activated the voucher? There is a button in the shipping confirmation email. Please click the button and activate your vouchers on the following page. If cannot find the activation email, or if you have already activated the vouchers and still have trouble redeeming, please contact us at support@bit4coin.net with your invoice number and we will review the situation.

  • Please send us your invoice number to support@bit4coin.net. We will send you another email with the activation button.

  • As our bitcoin reference rate, we use the bitcoin exchange rate as provided by bitcoinaverage.com. Specifically, bitcoinaverage.com calculates the last price in EUR as a weighted average from all exchanges trading bitcoin against EUR. The bitcoin reference rate is currently: 1 bitcoin = €734.76. For the redemption rate, we add 4.9% (for sms orders) or 8.0% (for gift cards) to the bitcoin reference rate to cover cost and risk. The redemption rate is displayed when you redeem your voucher and will be fixed at the time of redemption. For example, if you keep your voucher for 1 year until you redeem, you will receive the bitcoin redemption rate at that day and time.

  • We generally would advise to redeem your vouchers quickly. If you are buying for yourself, redeeming quickly means you will hold the actual bitcoins and will lock in the exchange rate. If you give bit4coin vouchers as a gift, we suggest to recommend to the recipient to redeem the voucher quickly, as they should become active users and participants in the bitcoin ecosystem. Also, vouchers expire after 2 years, which you can avoid by redeeming fast.

  • bit4coin vouchers are valid for 2 years from day of purchase.

Other

  • We are constantly looking for partners who sell bit4coin vouchers. Please contact us at partner@bit4coin.net to discuss details.

  • A good place to start would is bitcoin.org for more details and links on bitcoin.

Is your question not covered?
Please send an e-mail to support@bit4coin.net

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