Privacy policy

Your privacy is important to bit4coin and we are serious about protecting the security of your personal information. We are committed to safeguarding your privacy when you visit our site, buy our products or communicate electronically with us. We do update this policy from time to time so please do review these terms regularly.

Type of Collected Information

In operating our website we may collect different types of data points, including details of your visits to our website and the resources that you access, traffic data, location data, weblogs and other communication data, information that you provide by filling in forms on our website such as when you registered for information or subscribed to our email newsletter, your name, residential address, phone number, email address, contact preferences, device identifiers, IP address, hardware attributes, and location information and information provided to us when you communicate with us by any means and for any reason. We will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes. In certain cases, we may ask for a government-issued ID, proof of address and/or photo of you to prevent fraud, or as required by law.

Use of Your Personal Information

Personal information is information about you that is personally identifiable like your name, address, email address, government-issued ID, or phone number, and that is not otherwise publicly available. The information that we collect and store relating to you is collected purely to process and deliver your order. In addition, we may use the information only to fulfill our contractual commitments to you; provide you with information requested from us relating to our products or services; to provide information on other products which we feel may be of interest to you, where you have consented to receive such information; to notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. Please be advised that we do not reveal information about identifiable individuals to any third party, but we may, on occasion, disclose specific aggregated statistical information about our customers and visitors to third parties.

Use of Cookies

A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on websites. We may gather information about your device and its browser(s) for general purposes: to improve our website and the service we provide to you, to contact you, to conduct research, and to provide anonymous statistical information for internal and external clients (such as advertisers). Such generalised statistical information will not identify you personally, but is used to gather data about our visitors and their use of our site. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your device automatically. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Data Storage

Data that is provided to us is stored on our secure servers in the Netherlands. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Disclosing Your Information

We may only disclose your personal information to third parties in three cases: where we are legally required to disclose your information by law enforcement authorities in the Netherlands; to assist fraud protection and minimise credit risk; in the rare event we sell any or all of our business and/or our assets to a third party.

Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If we establish a relevant need we only retain it for the shortest possible period to realise the purpose of collection unless a longer retention period is required by law.

Access to Your Personal Information

We may provide you with access to your personal information which we hold including to request that we correct the data if it is inaccurate or delete the data if bit4coin is not required to retain it by law or for legitimate business purposes. We may decline to process requests that jeopardise the privacy of others, are impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.

Contact Us

For questions or comments regarding this policy, please contact us any time at

B4C Markets B.V. • Johan Huizingalaan 763a • 1066 VH Amsterdam • Netherlands

VAT ID: NL 853290854B01 • Chamber of Commerce: 59038489 (Amsterdam)