Terms & Conditions

Ownership of Website
This site is owned and operated by bit4coin BV. Access to and use of the bit4coin website (this site) is subject to the following terms and conditions. You agree to accept these terms without any limitation or qualification by browsing this site and purchasing bit4coin vouchers. As we update these terms from time to time, please revisit them regularly.
Computer Security
bit4coin makes effort to provide a virus- and defect-free environment which is safe to use. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. bit4coin shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Ownership of Rights
All rights in this website are owned by or licensed to bit4coin BV. Any use of this website or its contents, including copying, modifying, or storing it in whole or part, other than for your own personal, non-commercial use is prohibited unless you obtain specific written permission from bit4coin.
Content Accuracy
While bit4coin has taken deep care to ensure all information is correct, contents are provided to you “as is”. The material on this website may in rare occasions be incorrect or out of date. bit4coin does not assume any representation, or expressed or implied warranty of any kind. We may make changes or updates to the material on this website at any time and without notice.
Links To and From Other Websites
Links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and take no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this website, it is at your own risk. If you would like to link to this website, you are welcome to do so under the following conditions: You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; You do not misrepresent your relationship with us or present any false information about us; Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in your country and the Netherlands. If you fail to comply with these conditions, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
bit4coin’s service allows you to buy bitcoins with gift vouchers. bit4coin vouchers are offered in various denominations, currently €25, €50 and €100. Once purchased, bit4coin gift vouchers can only be redeemed here against bitcoins. bit4coin reserves the right to alter the product range of denominations, currencies and/or digital currencies at any time without prior notification.
bit4coin gift vouchers expire after 2 years from the date of purchase indicated by the invoice date. bit4coin reserves the right to change the expiration duration in the future, however, any changes would only affect newly sold vouchers after the new terms come into effect.
Pricing and Delivery Charges
Besides the nominal value of the gift voucher, bit4coin charges for its services with two fees: A fee per card, and an overall shipping and handling fee per order. Please refer to the current pricing & fee table.
Bitcoin Conversion Rate
For conversion of bitcoin (BTC) into Euro, a “bit4coin redemption rate” at the point of time of redemption will be used. The redemption rate is calculated as the current bitcoin reference rate plus a fixed percentage. Please find the current reference rate defined in our pricing section. bit4coin reserves the right to change the source for the reference rate at short notice. This will only be done after careful consideration of the given market conditions.
Value Added Tax (VAT)
21% Value Added Tax (VAT) is included in all fees as charged by bit4coin BV according to Dutch Tax Law. The VAT rate and amounts are clearly stated in the order overview and invoice. bit4coin does not assume liability for any mis-statement, omission or inaccuracy. If you access this site from other countries, we advise you check with local authorities to ensure compliance with your local tax obligations.
Order Placement
We took great care to design the website in a way to make online ordering as easy and convenient as possible. Simply navigate to “buy vouchers”, select your desired number of vouchers and denominations, and enter your shipping address. bit4coin will automatically calculate and display pricing including charges for shipping and handling. Click “submit order” to finalize the order and submit it to us. At this point the contract for our sale and your purchase shall be made on the terms set out herein. The contract shall be formed in the Netherlands, from where our acceptance email is sent to you. By entering into the contract, you are also confirming that you exceed the required age to perform this transaction. Please note that orders cannot be modified after hitting “submit order”.
Order Acknowledgement
After you have clicked “submit order”, we will display the invoice for your order on the screen. In addition, we will acknowledge your order by sending an e-mail with the same invoice and your order summary. Please ensure that you put in your correct e-mail address, as otherwise you will not be able to activate the bit4coin vouchers on receipt.
We only accept bank transfer payments to our bank accounts in the Netherlands. Please advise your bank to transfer the amount stated in the invoice to one of our bank accounts, either via SEPA or international bank transfer. As soon as we receive your payment, we will acknowledge acceptance by e-mail and prepare your order for shipment. The packaged items will then be passed on to the shipment provider. Due to the irreversibility of bitcoin transactions, we cannot accept any payment methods which allow chargebacks.
Shipment, Delivery and Acknowledge of Receipt
If not requested otherwise, our logistics provider will ship your items for you to your stated address. Please refer to our shipping rates and expected delivery time. Once your order has been dispatched, you will receive an email containing a button labeled “Activate vouchers now”. Only click the button once you have physically received the vouchers, as this will activate the vouchers ready for redemption.
Once you have acknowledged receipt by clicking the button “Activate vouchers now”, you are free to redeem vouchers as you please. When redeeming, you will be asked to provide your bitcoin wallet address. If you do not yet possess a wallet, we will show you a provider to obtain a wallet. This provider is not endorsed or associated with bit4coin in any way, and we do not assume any legal responsibility for any interaction with the wallet provider. Once you have filled in all fields including the code from the scratch-off field at the back of the voucher, bit4coin will display the approximate amount of bitcoins you will receive based on the “redemption rate”. The bitcoins will be transferred to your bitcoin wallet within 1h after redemption request. We will acknowledge both redemption and bitcoin transfer with emails to you.
Fraud Checks
We are committed to create a safe environment for our customers. Fraud checks are carried out on each order to minimize negative impact from fraud for our customers. We thus reserve the right to decline or cancel anyone’s order in case the order raises any red flags. We are not obliged to provide any reasons why your order has been rejected. Should your legitimate order be wrongfully rejected please contact us immediately. We apologize for any mistakes and ask for your understanding in this matter.
Order Limits
In order to comply with Anti-Money Laundering (AML) regulations, we have to impose a limit of €500 per order. In case you would like to order vouchers exceeding the limit, we have to verify your identity (“Know Your Customer”, KYC). Please contact us directly at support@bit4coin.net if you wish to place orders in excess of €500.
Replacement Vouchers
If an order gets lost or stolen, please contact customer service at support@bit4coin.net and inform of non-delivery. bit4coin will then launch an investigation about the whereabouts of the shipment together with our logistics provider. If the fault lies in our domain, we will promptly re-issue new vouchers and deliver them to you. Otherwise, we can still re-send the shipment, but you will have to pay again for the handling and shipping fees as well as fees for the vouchers. Please note that replacements can only be issued if vouchers have not yet been activated by you.
For security reasons, we are not able accommodate different shipment and billing addresses. In addition, for regulatory reasons, we are unable to accommodate customers from the U.S.A. as we are lacking specific U.S. money transmitter licenses.
Company Orders and Resellers
If you plan to order as a company, or are interested in becoming one of our resellers, please contact us prior to your order at partner@bit4coin.net.
All bit4coin gift vouchers are subject to availability. In the rare case that vouchers you have ordered may not be available, we will inform you as soon as possible.
Errors During Ordering
You have the ability to correct errors on your order up to the point when you click on "Submit order" after selecting the number of vouchers and entering your details. Mistakes made after clicking "Submit order" can unfortunately not be rectified.
No Re-Sale
Re-selling of bit4coin gift vouchers, either online or offline, is prohibited unless specifically agreed in writing with bit4coin.
Risk and Title
Risk and title will pass to you after vouchers have been assigned, wrapped and prepared for shipment. bit4coin takes no liability for lost, stolen or damaged items once the parcel has been passed to the logistics provider.
Liability Exclusion
Neither we nor any other party involved in producing, maintaining or delivering this website, shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in contract or otherwise in connection with this website.
Law, Jurisdiction and Language
This website is controlled and operated by bit4coin BV from its offices in the Netherlands. This website, any content and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the Netherlands Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the Netherlands. All contracts are concluded in English.
Access to this Website from Outside the Netherlands
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the Netherlands. bit4coin makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.
General Terms
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If for any reason any of these terms & conditions are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.
We are committed to safeguarding your privacy when you visit our site, buy our products or communicate electronically with us. We do update this policy from time to time so please do review these terms regularly.
Type of Collected Information
In operating our website we may collect different types of data points, e.g., details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data; information that you provide by filling in forms on our website, such as when you registered for information or subscribed to our email newsletter; information provided to us when you communicate with us by any means and for any reason.
Use of Cookies
Occasionally, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such generalized statistical information will not identify you personally, but is used to gather data about our visitors and their use of our site. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. Cookies help us to improve our website and the service we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is collected purely to process and deliver your order. In addition, we may use the information only to fulfill our contractual commitments to you; provide you with information requested from us, relating to our products or services; to provide information on other products which we feel may be of interest to you, where you have consented to receive such information; to notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. Please be advised that we do not reveal information about identifiable individuals to any third party, but we may, on occasion, disclose specific aggregated statistical information about our customers and visitors.
Data Storage
Data that is provided to us is stored on our secure servers in the Netherlands. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Disclosing Your Information
We may only disclose your personal information to third parties in three cases: Where we are legally required to disclose your information by law enforcement authorities in the Netherlands; to assist fraud protection and minimize credit risk; in the rare event we sell any or all of our business and/or our assets to a third party.
Bitcoin and Funds Storage
We put our highest effort into storing bitcoins securely. We store any bitcoins on encrypted data files, with the majority being on a computer never connected to the internet. All funds are kept at banks in the European Union with deposit protection. We promise to keep customers’ funds 100% available for redemption into bitcoin at any given point in time.
For questions or comments regarding this policy, please contact us any time at support@bit4coin.net.

bit4coin BV • Johan Huizingalaan 763a • 1066 VH Amsterdam • Netherlands

VAT ID: NL 853290854B01 • Chamber of Commerce: 59038489 (Amsterdam)